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Frequently Asked Questions

We offer our addiction rehabilitation services in the most transparent of nature and ensure that both our patients as well as their families are kept up-to-date and informed every step of the way. Our treatment programs are all very straightforward, easy-to-follow. They are also clearly defined in order to minimize any misconceptions that may exist when it comes to treatment. Prior to accepting a new patient in our rehab facility, we spend the necessary time with the family in order to get a full grasp of the situation. We will also inform all those involved of everything that will transpire during treatment. 

We are always available to anyone seeking help. We are also always happy to answer any questions that may arise when contemplating treatment for a loved one or yourself. Please take a look at some of the most common questions answered below. But please do not hesitate to reach out to us should your question still remain unanswered.

How long does treatment take?

There isn’t a set period of time that applies to everyone when it comes to treatment. Some participants may need a 90-day stay at an inpatient treatment facility to truly find their path in recovery, whereas others may only need a 30-day program. It simply varies according to the addiction in question, the individual’s history with addiction, dual diagnosis conditions, and the individual’s specific physical, mental, emotional and spiritual needs

Should the patient bring spending money?

We expect all costs and services at the centre to be covered by your treatment fees. For this reason, we ask you not to bring large amounts of money.

Can I visit the patient during his/her stay?

Visitors are permitted after the first week of treatment but must be screened and approved by staff prior to gaining entry into the facility. The clinical team reserves the right to decline any visitations that are believed to be counter-therapeutic.

What about confidentiality?

We support your right to confidentiality. We recognize your right to decide with whom, and what, information you want to share. All guests as well as staff are required to sign a document acknowledging their commitment to support confidentiality. Release or sharing of any information related to your presence and or work at our facility is done only for the purpose of supporting your wellness and is done only with your written consent and in accordance with any legal requirement.

Is Reclaim Health Licensed?

Yes, we are licensed by the Ministry of Health. Our treatment centre is run by a team of highly-trained professionals who have extensive experience in treating mental health and addiction, and we also have medical staff available around-the-clock.

Will i receive aftercare following my treatment?

Yes, we offer online group counselling sessions. We believe that aftercare is vital in helping you work through any issues as you settle back into your daily routine at home. Aftercare is also a key factor in preventing relapse.

Is there any medical support at Reclaim Health?

Reclaim Health has a 24-hour onsite professional nursing team who has vast experience in handling detox as well as patients with psychological issues. Under the supervision of our psychiatrist, who handles all prescription medication, the team carefully monitors and assists clients as required.

Reclaim Health Limited is a leading addiction treatment company providing personalised treatments and rehab throughout Uganda, offering a wide range of help and guidance for all types of addictions.

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